McGuireWoods LLP

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Technical Operations Center Analyst

Technical Operations Center Analyst

Job Location 
US-VA-Richmond
Category 
Information Technology

More information about this job

Overview

McGuireWoods LLP's centralized Command Center has a need for a Technical Operations Center Analyst to join the team in Richmond, VA. Please note, the shift is: 7pm-7am, Saturday and Sunday and 11pm-7am Wednesday and Friday. 


McGuireWoods LLP is a global law firm with a legacy reaching back more than 175 years. We are strong in the traditional legal practices such as litigation and corporate law, but we are also leaders in rapidly expanding fields such as data privacy and security, the life sciences, private equity, and healthcare, among many others. We offer the opportunity to grow through an extensive range of legal practice areas and industries, and to work in locations around the world. Perhaps the most attractive aspect of joining our firm is the opportunity to work with our lawyers and leaders, all of whom reflect the value McGuireWoods places on experience, talent and diversity. For more information, please visit www.mcguirewoods.com.

Responsibilities

  • Monitors, reports, and makes corrections, when required, to all service and performance levels to enterprise network, application, hardware, security, telephony, data backup and data center/office environments using the provided tools for performance, event and capacity management 
  • Reviews/maintains Operational Service Level Agreements (SLA’s) and supporting vendor contracts
  • Reviews and follows up to ensure issue remediation is complete 
  • Coordinates remediation plans for enterprise wide system issues

Qualifications

  • One plus (1+) years of experience in a monitoring environment is required
  • Experience with monitoring applications such as HP OpenView, Tivolli, CompuWare, HP Insight Manager, Argent, Citrix EdgeSite, SMARTS, Netcool or Microsoft System Center Operations Manager is required
  • Experience monitoring a Windows Server environment, a Cisco networking environment, a Citrix environment and a virtual server environment is required
  • Experience with RiverBed or other WAN optimization appliances is preferred
  • Experience with OpenSource platforms (Linux, Apache, mySQL) is prefered
  • Experience monitoring databases and reporting from relational databases (MS SQL) is preferred
  • Experience with monitoring MS Exchange, Document Management Systems or other user facing software is preferred
  • Have more questions?  Connect with a recruiter directly.

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