McGuireWoods LLP

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IT Service Desk Analyst

IT Service Desk Analyst

Job Location 
US-VA-Richmond
Category 
Information Technology

More information about this job

Overview

McGuireWoods has a need for an IT Service Desk Analyst to join its enterprise-wide IT service desk in Richmond, VA.  The candidate will be responsible for providing over-the-phone technical assistance related to applications, hardware, peripherals, telephony and network-related issues. Candidates should have advanced-level knowledge of Microsoft Office 2013, Windows 7 and 10, and document management systems. 

 

McGuireWoods LLP is a global law firm with a legacy reaching back more than 175 years.  We are strong in the traditional legal practices such as litigation and corporate law, but we are also leaders in rapidly expanding fields such as data privacy and security, the life sciences, private equity, and healthcare, among many others.  We offer the opportunity to grow through an extensive range of legal practice areas and industries, and to work in locations around the world.  Perhaps the most attractive aspect of joining our firm is the opportunity to work with our lawyers and leaders, all of whom reflect the value McGuireWoods places on experience, talent and diversity.  For more information, please visit www.mcguirewoods.com.

Responsibilities

  • Provides principle telephone and remote assistance client support for users firm-wide on all applications, hardware, hardware peripherals, telephony and network related issues.
  • Provides principal support for the firm’s telecommunications system, including instruction in phone use and dialing, maintenance of voicemail passwords and configuring conference calls.
  • Provides 1st level Network/Server administration, including but not limited to Outlook account management, Right fax account management, Active Directory administration (adding and removing user from groups and troubleshooting issues with Active Directory accounts) and shared drive administration (creating shared drives, modifying security levels, etc.).
  • Manages and supports RSA two factor authentication tokens and accounts.
  • Has a strong ability to effectively troubleshoot mobile devices including but not limited to Android, iPhone, and iPad.

 

Qualifications

  • One to five years of experience supporting the latest version of the Microsoft Office application suite as well as Interwoven, Citrix, Symantec Antivirus, Elite, SMS, Right Fax, DeltaView, and other legal specific applications.
  • One to three years of experience in a technical environment. Legal environment preferred.
  • MOS Certification in Word, Excel and Outlook (version 2010) PowerPoint or Access, Network+ or MCDST preferred.
  • HDI HelpDesk Analyst Certified preferred.

 

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