McGuireWoods LLP

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Word Processor Supervisor

Word Processor Supervisor

Job Location 
US-NC-Charlotte
Category 
Office Operations

More information about this job

Overview

McGuireWoods LLP has an immediate need for a Business Resource Center (BRC) Manager. The BRC provides extensive document services and technical support to the entire Firm. In addition to the management of staff and services, the Supervisor is the first line of contact for all internal clients. The ideal candidate will have exceptional written and verbal communication skills, proven supervisory experience and strong technical skills in Microsoft Office Suite with a strong customer service focus and the ability to effectively interact with people at all levels of the organization.  The Supervisor must have strong project and people management skills as he or she will be a resource to the team by proactively seeking solutions, increasing quality control and efficiency as well as coordinating resources to complete the requested work in the most productive and proficient manner. 

 

McGuireWoods LLP is a global law firm with a legacy reaching back more than 175 years.  We are strong in the traditional legal practices such as litigation and corporate law, but we are also leaders in rapidly expanding fields such as data privacy and security, the life sciences, private equity, and healthcare, among many others. We offer the opportunity to grow through an extensive range of legal practice areas and industries, and to work in locations around the world.  Perhaps the most attractive aspect of joining our firm is the opportunity to work with our lawyers and leaders, all of whom reflect the value McGuireWoods places on experience, talent and diversity.  For more information, please visit www.mcguirewoods.com.

Responsibilities

  • Supervises eight to twelve specialists, assigns and directs work assignments, and determines work schedules and ensures adequate shift coverage;  addresses complaints, resolves problems and escalates to BRC manager as necessary
  • Assists BRC manager with staff selection, performance appraisal, counseling and coaching
  • Provides first line response to inquiries from BRC clients and escalates to supervisors and manager appropriately
  • Communicates with BRC clients regarding document issues and timeframes for completion
  • Works with BRC clients on a one-on-one basis regarding document issues and questions
  • Works with the BRC manager to ensure that specialists are trained in all applicable software applications
  • Assists business resource specialists with the production of documents ensuring that deadlines are met and that a quality product is delivered

Qualifications

  • Requires high school diploma or equivalent and a minimum of five years related supervisory/management experience
  • Must be proficient in Microsoft Office Suite
  • Ability to lead, motivate and direct the work of others
  • Ability to prioritize workloads and adapt to changing conditions
  • Excellent proofreading, grammar, spelling, and punctuation skills
  • Excellent attention to detail and organization
  • Excellent oral and written communication skills
  • Have more questions?  Connect with a recruiter directly.

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