McGuireWoods LLP

  • On-Site Support Technician

    Category Information Technology
    Job Location
    US-DC-Washington
  • Overview

    McGuireWoods LLP has an exciting opportunity for an OST/Desktop Support Technician in our Washington, D.C. location. The On-Site Support Technician is primarily responsible for assisting firm personnel in the use of PC hardware and software. Working with the other areas in Information Technology, the On-Site Support Technician will work to ensure that technology is used appropriately and effectively throughout the area they are assigned to.

     

    McGuireWoods is a full-service firm providing legal and business solutions to corporate, individual and nonprofit clients worldwide for more than 184 years. Our law firm has earned the loyalty of many longstanding clients with deep understanding of their businesses and broad skills in corporate transactions, high-stakes disputes, and complex regulatory and compliance matters. People come here to do great, challenging work and we provide the resources and training for them to succeed and develop professionally. Working together from offices in the U.S., Europe and Asia, McGuireWoods is dedicated to diverse perspectives, impeccable service, and innovative delivery of practical, business-minded solutions. For more information, visit www.mcguirewoods.com.

    Responsibilities

    • Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues. 
    • Set-up and support internal and external meetings, presentations, conference calls and events as needed. 
    • Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel. 
    • Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones, network wiring, and server maintenance as needed. 
    • Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc. 
    • Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel. 

    Qualifications

    • Minimum of 2 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.
    • Microsoft Windows 7 OS, Microsoft Windows 10 OS, Microsoft Office 2010 Suite (proficient) with emphasis on supporting Outlook and Word. 
    • Experience supporting iPhone and Android.
    • Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation. 

    Have more questions?  Connect with a recruiter directly. 

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