McGuireWoods LLP

IT Service Desk Analyst

Job Location US-VA-Richmond
Information Technology
Pos. Type
Regular Full-Time


McGuireWoods has a need for a IT Service Desk Analyst to join its enterprise-wide IT service desk in Richmond, VA. The candidate will be responsible for providing technical and informational assistance related to applications, hardware, peripherals, telephony and network-related issues over the phone via email and chat. Candidates should have advanced-level knowledge of Microsoft Office 2016, Windows 10. Experience with document management systems, 2-factor authentication and other legal specific applications is preferred . This position is highly visible, requiring dependability, communication skills and professionalism.


McGuireWoods is a full-service firm providing legal and business solutions to corporate, individual and nonprofit clients worldwide for more than 184 years. Our law firm has earned the loyalty of many longstanding clients with deep understanding of their businesses and broad skills in corporate transactions, high-stakes disputes, and complex regulatory and compliance matters. People come here to do great, challenging work and we provide the resources and training for them to succeed and develop professionally. Working together from offices in the U.S., Europe and Asia, McGuireWoods is dedicated to diverse perspectives, impeccable service, and innovative delivery of practical, business-minded solutions. For more information, visit


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  • Providing in telephone and remote assistance for users firm-wide on all applications, hardware, hardware peripherals, telephony and network related issues, primarily via phone but also, through email and chat.
  • Providing support of the firm’s multiple applications, hardware, and mobile devices.
  • Performing information gathering and documenting troubleshooting details.
  • Participating in the coverage of the on call Service Desk rotating schedule.
  • All Service desk staff members are considered “essential personnel.”  As a result, a high level of dependability is required.  Staff members are required to provide on-call coverage on an on-call 24/7, rotating schedule. Members are also required to work their shifts in those instances where the office is closed or the opening is delayed. 


  • Professional experience supporting the latest version of the Microsoft Office application suite especially Microsoft Word and Outlook, as well as IManage, Citrix, SecurAuth and other legal specific applications.
  • Detail-oriented with excellent organizational and time management skills, including the ability to prioritize tasks.
  • Ability to work in very high-pressure situations and handle multiple tasks simultaneously while maintaining a very professional and appropriate demeanor.  Must be able to communicate with all levels of firm personnel.
  • One to three years of experience in a technical environment. Legal environment preferred
  • Outstanding professional communication skills, a customer comes first attitude, professional phone demeanor and ability to deal with multiple tasks in a rapid, constantly evolving environment along with a strong customer service attitude, have a strong belief that the customer always comes first
  • Knowledge of PC hardware components.
  • Professional experience supporting Windows 10.
  • Overtime as needed and contribute to IT department projects as directed.


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