- Providing in telephone and remote assistance for users firm-wide on all applications, hardware, hardware peripherals, telephony and network related issues, primarily via phone but also, through email and chat. - Providing support of the firm’s multiple applications, hardware, and mobile devices. - Performing information gathering and documenting troubleshooting details. - Participating in the coverage of the on call Service Desk rotating schedule. - All Service desk staff members are considered “essential personnel.”  As a result, a high level of dependability is required.  Staff members are required to provide on-call coverage on an on-call 24/7, rotating schedule. Members are also required to work their shifts in those instances where the office is closed or the opening is delayed. 

- Answering phones - Filing of case documents, retrieving case files, and preparing files for closing in accordance with Records Department procedures - Preparing material for overnight/mail service deliveries - Maintain electronic and hard copy closing binders and amendment binders - Arranging team conference calls as directed, make travel arrangements as needed. - Search, save and review Worksite electronic files for specific requests; circulate to appropriate parties per instructions - Handling payment of matter related invoices and Attorney expense reports via ChromeRiver - Calendar management for Attorneys - Performing other administrative tasks and special projects as requested (IE: entering Attorney’s time, maintain/organizing paper files, etc.)

- Prepares, edits and formats legal documents, including closing documents, signature pages and binders - Manages attorneys’ calendars, coordinates meetings, schedules conference rooms, and makes travel arrangements as required - Assists with billing process to include entering attorney time, reviewing pro formas (initiates transfers), editing and preparing draft/final bills and cover letters for clients - Prepares forms for expense reports, check requests, reprographic services, etc. - Prepares legal documents and correspondence from draft - Opens, prioritizes and distributes mail. Coordinates mailings, deliveries, copying and courthouse filings where appropriate

- Maintain electronic and hard copy closing binders and amendment binders - Preparing material for overnight/mail service deliveries - Arrange team conference calls as directed, make travel arrangements as needed. - Search, save and review Worksite electronic files for specific requests; circulate to appropriate parties per instructions - Process payment of matter related invoices and Attorney expense reports via ChromeRiver - Calendar management for Attorneys - Perform other administrative tasks and special projects as requested (IE: entry of Attorney time, maintain/organize paper files, etc.)

- Maintain and update collateral, representative work and website content using the firm’s knowledge management platform - Support team with seminars, webinars, receptions, sponsorships and attorney speaking engagements (includes collaborating with colleagues on invites/eCommunications, agenda prep, materials management, RSVPs, website presence, external sponsors, etc.). - Facilitate rankings submissions (e.g. Chambers, Legal 500) and other practice- or industry-specific rankings - Track opportunity outcomes and targeting efforts - Assist with budget management

Career Advising and Planning - Coach attorneys through process of identifying range of possible career options, taking into account attorney's professional and personal background, needs and preferences - Provide individually tailored guidance in development of both near and longer-term career goals, and then provide advice and feedback on plan to achieve those goals - Work closely with the Department Chairs, Associates Committee, the Diversity Action Council, chairs of firm affinity networks, and other firm leaders to  pro-actively identify attorneys who might particularly benefit from career advising, and develop individualized outreach strategies for those attorneys, as appropriate - Raise awareness about availability of career advising resources and encourage attorneys to seek out career advising by offering trainings, writing articles, participating in firm events, and otherwise engaging with attorneys Identifying and Managing In-House Job Opportunities - Develop and maintain relationships with key firm clients (and other employers, where appropriate) to foster in-house counsel employment opportunities - Create and maintain internal job board of opportunities with key firm clients and other strategically important employers, and provide feedback and support to firm attorneys who express an interest in applying - Conduct outreach to Department Chairs and other firm leaders to identify possible candidates for senior level in-house opportunities where doing so could particularly enhance the firm's strategic relationship with the client - Track information about attorneys seconded to clients, including length of secondments and employment outcomes (return to firm, hiring by by client, or other) Alumni Engagement - Define alumni outreach communication strategies on topics relating to career development and job opportunities, and work with Marketing and Business Development team to execute such strategies - Work closely with Marketing and Business Development team to actively engage and cultivate effective relationships with alumni to enhance career opportunities for both firm attorneys seeking external opportunities and for alumni seeking new opportunities

- Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.  - Set-up and support internal and external meetings, presentations, conference calls and events as needed.  - Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.  - Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones, network wiring, and server maintenance as needed.  - Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.  - Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel. 

- Prepares legal documents and correspondence from draft - Manage documents: upload documents to the document management system(DMS); scan, save to DMS and distribute matter-related hard copy correspondence - Organize and maintain matter files, retrieve matter files, and prepare files for closing in accordance with Records Department procedures - Prepare and submit expenses and invoices for payment and submit check requests as needed - Enter attorneys’ time into time management system accurately and as needed; verify client/matter numbers and practice codes - Manages attorneys’ calendars, coordinates meetings, schedules conference rooms, and makes travel arrangements as required